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' Understand customers 'Found 1694 Related Products
By Alison Gervais
Moving halfway across the country to Colorado right before senior year isn't Maya's idea of a good time. Leaving behind Pratt School for the Deaf where she's been a student for years only to attend a hearing school is even worse. Maya has dreams of breaking into the medical field and is determined to get the grades and a college degree to match, and she's never considered being Deaf a disability. But her teachers and classmates at Engelmann High don't seem to share her optimi Learn More
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By Jonathan Safran Foer
From the bestselling author of Eating Animals and Extremely Loud and Incredibly Close - a brilliant, fresh take on climate change and what we can do about it Climate crisis is the single biggest threat to human survival. And it is happening right now. We all understand that time is running out - but do we truly believe it? And, caught between the seemingly unimaginable and the apparently unthinkable, how can we take the first step towards action, to arrest our race to extinc Learn More
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By Ewe Paik Leong
Promising sun, sea, sand and more, Pattaya in Thailand lures eight million foreign tourists annually. However, behind the glitter lurks broken dreams, ethereal ecstasy and, often, tragedy. And behind every bargirl s smile and every foreigner s beer glass lurks a story: happy, touching, heart-wrenching. The author interviews bargirls, mamasans and customers, who reveal true stories of sex scams, doomed relationships and tragic suicides. The author s investigation takes him to Learn More
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By Nick Willoughby , Will Eagle , Tee Morris
Everything kids need to create and star in their own video! YouTube has won the hearts, minds, and eyes of kids around the globe. Young people everywhere are making their mark on this popular platform--some of them even gaining massive followings, worldwide recognition, and the paychecks that come along with it. While lots of youngsters are happy to be spectators, others are hungry to create and star in YouTube content of their own--and this book shows them how. Written for Learn More
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By Buster Benson
Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a new framework that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under Learn More
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By Dale Carnegie
Perfect your social skills and master any conversation The most famous confidence-boosting book ever published, with sales of over 16 million copies worldwide Millions of people around the world have improved their lives based on the teachings of Dale Carnegie. In How to Win Friends and Influence People, he offers practical advice and techniques, in his exuberant and conversational style, for how to get out of a mental rut and make life more rewarding. His advice has stood Learn More
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By Napoleon Hill
Discover the 13 powerful principles behind every great success story The timeless bestseller setting out Hills's formula for money-making success Napoleon Hill, America's most beloved motivational author, devoted 25 years to finding out how the wealthy became that way. After interviewing over 500 of the most affluent men and women of his time, he uncovered the secret to great wealth based on the notion that if we can learn to think like the rich, we can start to behave lik Learn More
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By Hannah Orenstein
Love at First Like is the perfect rom-com for anyone who's ever looked for love online!'Such a perfect book for this digital age' 5* reader review'The perfect vacation read!' 5* reader review'I inhaled this book' 5* reader reviewIf you love Jo Watson, Zara Stoneley and Sophie Ranald, you'll LOVE Hannah Orenstein!WHAT DOES IT TAKE TO FAKE THE PERFECT LOVE LIFE?Eliza Roth and her sister Sophie co-own a jewelry shop in Brooklyn. One night, after learning of an ex's engagement, Learn More
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> Concise and easy to understand > Thorough coverage of the syllabus Learn More
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By Thomas Erikson
Do you ever think you're the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? Or does your colleague's abrasive manner get your back up? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was `surrounded by idiots', communication expert and bestselling author, Thomas Erikson dedicated himself to understanding how people functi Learn More
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By Mihir Desai
Based on a popular class taught by a Harvard Business School professor.If you're not a numbers person, then finance can be intimidating and easy to ignore. But if you want to advance in your career, you'll need to make smart financial decisions and develop the confidence to clearly communicate those decisions to others. In How Finance Works, Mihir Desai--a professor at Harvard Business School and author of The Wisdom of Finance--guides you into the complex but endlessly fasc Learn More
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By John Gattorna , Deborah Ellis
Reinvent your supply chain from the outside in – cut costs, growth revenue and increase customer satisfaction. We are now seeing and experiencing increasing turbulence in practically all our major industries, which is leading to costly mis-alignments between suppliers and their customers/end users. The world is no longer as forgiving as it was a few decades ago. Customers going online have become increasingly demanding, and the operating environment has become exceedingly Learn More
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* Suitable for stududents and learners who wish to improve their English. * Attractive and colourful layout and illustrations. * Present grammar items with easy to understand and simples sentences and fun activities. Learn More
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By Todd Mitchell
For animal lovers and fans of The One and Only Ivan and Hoot, this is the uplifting story of a girl who discovers a family of panthers that were thought to be extinct, and her journey to save the species. Eleven-year-old Kiri has a secret: wild things call to her. More than anyone else, she’s always had a special connection to animals. But when Kiri has an encounter with the last known Florida panther, her life is quickly turned on end. Caught between her conservation Learn More
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By Walter Bond
A fascinating story about the power of networking, connection, and mentorship Written as an engaging parable, Swim! How a Shark, a Suckerfish, and a Parasite Teach You Leadership, Mentoring, and Next Level Success brings to life real-world challenges (and their solutions) and presents them in simple, yet powerful terms. The book explores the vital importance of networking, explores the steps that lead to successful networking, and explains why we need it. Swim! dives deep i Learn More
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●200 model questions and answers ●To familiarise pupils with various types of UPSR-style questions ●Bilingual glossary (Bahasa Melayu only) – which helps to improve pupils’ understanding and vocabulary Learn More
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By Monarth
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The go-to guide to successful leadership, updated with new tools and insights to help you stand out among the competition at every turn in your career Talent and skills are important, but what separates successful leaders from their less successful peers is the ability to harness the power Learn More
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By Ammerman
Marketers are harnessing the enormous power of AI to drive unprecedented results The world of marketing is undergoing major change. Sophisticated algorithms can test billions of marketing messages and measure results, and shift the weight of campaigns-all in real time. What's next? A complete transformation of marketing as we know it, where machines themselves design and implement customized advertising tactics at virtually every point of digital contact. The Invisible Brand Learn More
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By Megan Reitz , John Higgins
Speak Up helps you to navigate power differences and speak up with confidence in a way that you will be heard. But it's no good speaking up if there isn't anyone listening so we also help you to understand how your power enables others to speak up and how it might silence them. Learn More
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By Frances Rodgson
Including an introduction from writer and feminist activist Scarlett Curtis, curator of Sunday Times Bestseller Feminists Don't Wear Pink. When wealthy Sara Crewe arrives at Miss Minchin's boarding school in London, she is determined to settle in and make friends. Charismatic and popular, with a big heart and a love of storytelling, she seems to be succeeding. Her father always said she was a Little Princess, and she knows exactly what it means to be a princess: to be kin Learn More
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By Peter Shaw
In this latest addition to the highly successful 100 Great Ideas series, readers will find a comprehensive guide to overcoming one of the most frequently felt emotions at work today: frustration. Frustration comes in many forms and from many sources-bosses, colleagues, staff, clients, and not to forget, oneself. If left to fester, frustration can quickly impair a person's ability to work and to lead, and potentially hijack the performance of the entire team and organisation. Learn More
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> Deepen understanding of learning outcomes required in O Level > Enhance ability to link and apply concepts > Identification of conceptual gaps Learn More
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> Deepen understanding of learning outcomes required in O Level > Enhance ability to link and apply concepts > Identification of conceptual gaps Learn More
USUAL: RM46.20

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> Deepen understanding of learning outcomes required in O Level > Enhance ability to link and apply concepts > Identification of conceptual gaps Learn More
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Cambridge Primary Mathematics is a flexible and engaging course written specifically for Cambridge Primary Mathematics Curriculum Stages 1 to 6. The course offers a discussion-led approach with problem-solving integrated throughout. The language is pitched to ESL learners with illustrations to support visual understanding. The Challenge Books provide extension activities for children who need more challenging activities to stretch their skills beyond the required standard for Learn More
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By Yasmin Rahman
16-year-old Mehreen Miah's anxiety and depression, or 'Chaos', as she calls it, has taken over her life, to the point where she can't bear it any more. So she joins MementoMori, a website that matches people with partners and allocates them a date and method of death, 'the pact'. Mehreen is paired with Cara Saunders and Olivia Castleton, two strangers dealing with their own serious issues. As they secretly meet over the coming days, Mehreen develops a strong bond with Cara a Learn More
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By Brad Feld , David B. Cohen
Refreshed, updated, and expanded. Do More Faster provides time-tested advice, tips, and experiences by founders and mentors of Techstars to help entrepreneurs succeed! David Cohen and Brad Feld, leading advocates for entrepreneurs and startups, team up to provide first-time entrepreneurs with the tools, insights, and experiences to help them do more faster. The authors share their decades of experience working with thousands of startup founders and have enlisted the advice o Learn More
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By Morten Albaek
Never before in history have so many humans suffered from depression, anxiety, and stress. The World Health Organization estimates that more than 300 million people struggle with depression - equivalent to 4.4 percent of the world's population, with even more suffering from anxiety and stress. Therefore, it is critical to understand why those of us, especially in prosperous countries with high living standards, continue to get sick, particularly due to work-related stress. St Learn More
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By Haines
A brilliant guide for product managers - updated with new ways to think about customers, markets, products, and business models, where business transformation is the watchword! The Product Manager's Survival Guide has been helping product managers master their craft since its original publication. But six years has virtually transformed the way businesses plan, create, and manage their products, and this brand-new edition brings readers fully up to date to compete in the digi Learn More
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By Deirdre Sullivan
Sullivan has an eye for the uncanny, a taste for the macabre, and a gift for beautiful prose. Perfectly Preventable Deaths is her best book yet.' Louise O'Neill 'This is the novel the recent Sabrina reboot wishes it could be - a thrilling, eerie exploration of sisterhood, first love and dark powers hiding out of sight.' Dave Rudden Sixteen-year-old twins Madeline and Catlin move to a new life in Ballyfrann, a strange isolated Irish town, a place where the earth is littered Learn More
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By Dk Uk
Demystifying the key ideas of the world's greatest philosophers, and exploring all of the most important branches of thought including philosophy of science, philosophy of religion and feminist philosophy in a uniquely visual way, this book is the perfect introduction to the history of philosophy. A clear and accessible guide to philosophy, How Philosophy Works combines bold infographics and jargon-free text to demystify fundamental concepts. Covering everything from ethics Learn More
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Miyako Arata is newly assigned to the Shinjuku Ward Office's Nighttime Regional Relations Department. Each of Tokyo's 23 wards has one such department, established to mitigate paranormal and occult-related events. Arata's special skill is the understanding of non-human speech, and the story begins with him encountering a youkai at Shinjuku Gyoen park who refers to him as the legendary Heian-era exorcist, Abe no Seimei. Learn More
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Graduation day is finally here, marking the end of Koyomi Araragi's eccentric high school life full of peculiar relationships with otherworldly beings. However, Araragi is unexpectedly absorbed into his own bathroom mirror and trapped inside a bizarre world where everything he knows is completely reversed—the haughty Karen Araragi is shorter than usual, poker-faced Yotsugi Ononoki is brimming with emotion, and cute ghost girl Mayoi Hachikuji is a grown woman! But not eve Learn More
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*Follows the latest CEFR-aligned curriculum *Comprises 6 sets of assessment papers *Enables teachers and parents to assess the students' understanding of the subject according to the curriculum *Includes Higher Order Thinking Skills (KBAT) and i-THINK questions *Complete answers provided Learn More
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By Colin Ellis
Deliver great projects every time Projects are the lifeblood of organisations, but many projects fall short of expectations because of poor project management and/or poor project sponsorship. In The Project Book, author and 20-year project management and sponsorship veteran Colin D Ellis teaches you the skills and behaviours required to make your projects succeed, every time. The best projects, whether they are delivered in an agile or waterfall way, are a result of the p Learn More
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In GUSTO! Grammar Workout Forms 1 to 5, students will find the grammar drills they need to strengthen their grasp of English grammar. Designed to help students understand and master the English language at their own pace, this series offers simple explanations, notes, tips and plenty of practice exercises on the grammar items covered in the KSSM/KBSM syllabus. The books in this series provide: - Step-by-step grammar explanations with clear examples to promote better understa Learn More
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In GUSTO! Grammar Workout Forms 1 to 5, students will find the grammar drills they need to strengthen their grasp of English grammar. Designed to help students understand and master the English language at their own pace, this series offers simple explanations, notes, tips and plenty of practice exercises on the grammar items covered in the KSSM/KBSM syllabus. The books in this series provide: - Step-by-step grammar explanations with clear examples to promote better understa Learn More
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In GUSTO! Grammar Workout Forms 1 to 5, students will find the grammar drills they need to strengthen their grasp of English grammar. Designed to help students understand and master the English language at their own pace, this series offers simple explanations, notes, tips and plenty of practice exercises on the grammar items covered in the KSSM/KBSM syllabus. The books in this series provide: - Step-by-step grammar explanations with clear examples to promote better understa Learn More
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In GUSTO! Grammar Workout Forms 1 to 5, students will find the grammar drills they need to strengthen their grasp of English grammar. Designed to help students understand and master the English language at their own pace, this series offers simple explanations, notes, tips and plenty of practice exercises on the grammar items covered in the KSSM/KBSM syllabus. The books in this series provide: - Step-by-step grammar explanations with clear examples to promote better understa Learn More
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In GUSTO! Grammar Workout Forms 1 to 5, students will find the grammar drills they need to strengthen their grasp of English grammar. Designed to help students understand and master the English language at their own pace, this series offers simple explanations, notes, tips and plenty of practice exercises on the grammar items covered in the KSSM/KBSM syllabus. The books in this series provide: - Step-by-step grammar explanations with clear examples to promote better understa Learn More
USUAL: RM8.90

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By Anders Ong
Anders Ong is a Speaker, Property Investor, Trainer and Advisor in Malaysia, specialising in Property Sales Methodology, Research Methodology and Real Estate Investment Consultancy. He has vast experience and knowledge in Peninsular Northern Region real estate development and investment. What we can benefit from this book: Learn the different property investment types Know the different financing options available Know the importance of home protection Analyze the typ Learn More
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By Peter W Lednor
A concise guide to early-stage innovation which will be valuable to everyone making the transition from individual scientist or engineer to a role in achieving innovation by an organization.'This transition is often harder than is recognized. The target audience has typically reached the top of an educational ladder, and moves, with a first job, to an organization with different norms, objectives and understanding of innovation. Relevant organizations are wide-ranging, and in Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
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GOT IT! Grammar Years 1 to 6 is packed with concise notes and fun-filled grammar activities. Aimed at providing much-needed practice on English grammar, this series arms pupils with essential language skills to read and write confidently. Learning is made easier with GOT IT! Grammar. This series provides: - easy-to-understand teaching notes - intensive exercises - helpful reminders - notes on common errors made Pupils gain knowledge on: - grammar rules and their usage - wa Learn More
USUAL: RM6.90

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By Thomas J. Anderson
Discover how blockchain will facilitate a new currency that will transcend space and time Largely inspired by The Denationalization of Money by Fredrich Hayek, Money Without Boundaries' ideological foundation is also inspired by economists and thought leaders like Milton Friedman and Irving Fisher, advancements in capital markets over the past 50 years, and the convergence of old and new technologies. Author Thomas J. Anderson explains how blockchain acts as the filter and t Learn More
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By David Mccourt
In business, and in life, everything is changing fast, apart from how we behave. Our ways of thinking and making decisions have changed little since we lived in agricultural and industrial societies, but the problems we now need to solve are entirely different. It requires a revolution in thinking and behavior to meet the challenges that now face us and avoid disaster we need to totally rethink the model. Part business biography, part business blueprint, Total Rethink explai Learn More
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By Ron S. Kennet , Thomas
The essential guide for data scientists and for leaders who must get more from their data science teams The Economist boldly claims that data are now "the world's most valuable resource." But, as Kenett and Redman so richly describe, unlocking that value requires far more than technical excellence. The Real Work of Data Science explores understanding the problems, dealing with quality issues, building trust with decision makers, putting data science teams in the right organi Learn More
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Model Essays fro UPSR providesstudents with the latest writing tips and guidelines to tackle the UPSR English format. These clear and concise notes will help students understand how to identify keywards, organise points and connect ideas to craft well-written essays. Learn More
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By Ken Honda
Look around you - what do you see? You may discover to your surprise that the people who are most at peace with money are the ones who walk nimbly between having too little and having too much. They have found a balance between indulgence and austerity; between success and happiness; between motivation and inspiration; and between any number of other poles we tend to think of as either/or choices, but which in reality are simply posts on either side of a doorway through which Learn More
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By 阿德勒
  你是否曾為了藏起自卑,而笑著假裝豁達?   你是否不願面對過往的傷口,任由它在心中腐爛?   讓阿德勒帶領你覺察傷痕、細數傷痕、接受傷痕,然後浴火重生!   About‧青春 , About‧家庭 , About‧職場 , About‧回憶   7堂接納不完美自己的心理課 x 28個克服再重生的痊癒練習   What Life Should Mean to You?   跟著阿德勒一起爬梳人生,   安 Learn More
USUAL: RM58.50

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By Diaz-Ortiz Claire
Most business owners are blindly guessing at their social media strategy, and it’s costing them time and money. Based on Donald Miller’s bestselling book Building a StoryBrand, Claire Diaz-Ortiz applies the seven principles of the StoryBrand Framework to help you build an effective, long-lasting social media plan for your brand. Social Media Success for Every Brand teaches readers how to incorporate the StoryBrand 7-Part Framework into their social media channels to inc Learn More
USUAL: RM59.90

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A decade after the financial crisis, there is a growing consensus that economics has failed and needs to go back to the drawing board. David Orrell argues that it has been trying to solve the wrong problem all along. Economics sees itself as the science of scarcity. Instead, it should be the science of money (which plays a surprisingly small role in mainstream theory). And money is a substance that turns out to have a quantum nature of its own. Just as physicists learn ab Learn More
USUAL: RM57.95

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By Ian Shepherd
The retail landscape is changing. Will your business adapt or die? Reinventing Retail sets out the new rules of the industry and will help you devise a strategy to survive and thrive. All around us traditional businesses are disappearing - undone by savvy and nimble new entrants and by failing to keep up with changing consumer demands. The world has changed beyond recognition in the last 20 years and it is not enough for retailers to launch a website and a Facebook p Learn More
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By Elizabeth Gilbert
"A spellbinding novel about love, freedom, and finding your own happiness." - PopSugar "Intimate and richly sensual, razzle-dazzle with a hint of danger." -USA Today "Pairs well with a cocktail...or two." -TheSkimm "Life is both fleeting and dangerous, and there is no point in denying yourself pleasure, or being anything other than what you are." Beloved author Elizabeth Gilbert returns to fiction with a unique love story set in the New York City theater world during the Learn More
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By Athanasios Tzokas
Includes fifty bakery designs, chosen from all over the world The baking industry has seen a developing momentum in recent years. The competition is stiff; it's not just the quality of the food that attracts customers, so it's often necessary to ensure the design of the bakery itself is both creative and eye catching, while still being functional. A well-designed store can not only increase sales, but also help develop a brand identity. This book includes fifty bakery de Learn More
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By Aiman Azlan
A Friend asks, "How Are You?" You want to say, "I'm fine", but you know that is untrue. You are in pain, but you don't know how to express it. A friend says, "I'm fine", but you know there is something more beyond those words. You notice something is not right, but you don't know what to do. You want to understand and help but you don't know where and how to start. Stress, Anxiety, and Depression are 3 of the most common and emotional challanges that people are struggli Learn More
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