Returns & Replacements

CANCELLING ORDERS

1.Order-Cancellation Policy
An order (or part of an order) cannot be cancelled once your credit card payment is verified and authorised. You cannot cancel your order after having read and accepted the Terms & Conditions.

RULES OF RETURNS & REPLACEMENTS

1.Returns Policy
All items are non-returnable, once sold, unless it is a damaged/low-quality item. In the latter case, report to customer service within 3 days after receiving your order, via “Contact Us”. All items returned must be in their original shipping condition.

SITUATIONS WHERE AN ITEM CAN BE RETURNED OR REPLACED

1.If an item is defective, e.g.
• a page-missing book
• damage not caused by vandalism.
2.The item received is not what you ordered.

SITUATIONS WHERE AN ITEM CANNOT BE RETURNED OR REPLACED

1.Books and magazines
• Besides defective items, book returned is used or damaged.
• When serial books are not returned in a full set or are missing accessories (including CDs etc.)
• There is an irreparable blemish on the item.

IS THERE AN EXPIRY DATE TO RETURN OR REPLACE AN ITEM?

All defective items must be reported to customer service within 3 days by e-mail or phone. We will arrange for a replacement for you.

WHO WILL PAY THE DELIVERY FEE FOR A DEFECTIVE ITEM?

POPULAR Online will pay the delivery fee for a defective item.

CAN I RETURN AN ITEM AT A POPULAR OUTLET?

Currently, POPULAR outlets do not provide returns and replacements service. If you wish to return or replace an item, please follow the “Procedure for returns and replacements”.

HOW TO RETURN OR REPLACE AN ITEM?

Please call customer service and give the reason why you want to return or replace an item within 3 days after receiving the item. We will arrange for the courier company to collect the item from you. If you meet the conditions of returns and replacements, we will arrange for the item to be despatched.

REMINDER:

If a member returns or replaces too many items, POPULAR Online may reject the member and deprive him/her of membership, permanently.

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