ORDER AND PAYMENT
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can check the status of your order by accessing ‘My Order’ from the top menu after logging in to your user account.
CAN I AMEND THE QUANTITY ORDERED?
We regret that no amendments can be made to a submitted order.
WHY IS MY ORDER CANCELLED?
Orders may be cancelled due to our suppliers running out of stock, a book being out of print, or your credit card transaction being rejected. You will receive call from our Customer Service regarding the cancellation.
HOW WILL I BE REFUNDED FOR MY CANCELLED ITEM(S) / ORDER?
You will be charged only when your order is completed and ready to be dispatched.
WHAT IS ‘ORDER COMPLETED’?
After completing your order, make sure the page shows your order number. You can review your order by accessing ‘My Order’.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
You can pay via credit card, debit card or online-banking.
If you receive an SMS from your Credit Card company, this only means that your issuing card has given verification to the seller, but the amount is not debited yet. If you cannot find the related order in “My Order”, or the item(s) are still in your shopping cart, this means that there could be issues leading to a failed transaction. In such instances, POPULAR Online will not debit money from your bank. You can redo the payment procedure for items in your shopping cart. Rest assured that this will not result in double payment.
ARE ALL CREDIT CARDS ACCEPTED?
At present, we only accept VISA, MASTER cards issued by Malaysian or Singaporean banks.
IF MY ORDER IS ALREADY COMPLETED, CAN I STILL CHANGE TO ANOTHER PAYMENT METHOD?
Sorry our system is currently unable to change the payment method. This is because each payment method uses a different operating system.
However, if you still wish to change, please contact our Customer Service team via “Contact Us” . A re-order is then required.
ONE TIME PASSWORD (OTP)/OTP Q&A
Your OTP is a password that is valid for only one login session or transaction, on a computer system or a digital device. A password will be sent to the registered phone number of card holders. It is generated randomly. Hackers will not be able to abuse the password since it cannot be predicted, is not repetitive and is only valid for a brief period. The OTP prevents users' passwords from being duplicated, and avoids the inconvenience caused by lost passwords.
WHEN PAYING BY CREDIT CARD ONLINE, “ALREADY VERIFIED. THE ORDER IS YET TO BE COMPLETED” APPEARS.
When members close the website window or their internet connection is disrupted while sending out their credit card information or awaiting verification, the system will not complete the order. So, although the order amount is verified by the bank, POPULAR Online will not debit the amount from the bank. Please redo the payment procedure for the items in your shopping cart, in order to complete the order. Rest assured that this will not result in double payment.
NOTE WHEN YOU PAY ONLINE VIA CREDIT CARD
You will be charged only when your order is completed and the product(s) ordered are in-stock.