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Popular Book Co. (Malaysia) Sdn. Bhd. incorporated in Malaysia (collectively, ‘POPULAR’ or ‘we’ or ‘us’) know you care about how your personal information is used and shared. We appreciate the trust that you have with us and are committed to safeguarding your personal information. This PRIVACY POLICY describes how we collect and process your Personal Data through our website which share POPULAR’s Personal Data Protection Policy and are subject to Malaysia's Personal Data Protection Act 2010 as may be changed from time to time (the "Act").


By interacting with us, submitting information to us, or signing up for any Products and Services offered by us, you agree and consent to POPULAR as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.

This Privacy Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which any of the Companies may have at law to collect, use or disclose your Personal Data.


We strongly believe in protecting your Personal Data. We will ensure that all reasonable security arrangements are in place to prevent any unauthorized access, collection, use, disclosure, copying modification or disposal of your Personal Data. Where necessary, we will require any person to whom we provide your personal data to agree to comply with our Privacy Policy. While we will use all reasonable efforts to ensure that such persons comply with our Privacy Policy, we will not be liable to you if any person fails to do so.

As part of our efforts to ensure that we properly manage, protect and process your personal data, we may from time to time update this Privacy Policy to ensure that this policy is consistent with future developments or changes in legal or regulatory requirements. Subject to any rights that you may have at law, you agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on our website. Please ensure that you visit our website regularly to obtain updated information on the handling of your Personal Data.


Personal information is any information about you that you have provided to us including but not limited to the following:
(a) Name
(b) Identity card/ birth certificate/ passport details
(c) Contact details (including telephone number and email address)
(d) Residential address
(e) Date of birth
(f) Gender
(g) Nationality
(h) Race
(i) Marital status
(j) Education background
(k) Occupation
(l) Income level
(m) Name of school currently attending (students only)
(n) Parent's name (for student card applicants below the age of 16)
(o) Personal opinions from feedback and response to survey


In order for us to process your membership application, create your membership card and provide you with information about our promotions and latest product offerings, we may need your personal information such as name, address, telephone number and email address. We may also collect information such as your marital status, education background, occupation and income level for demographic analysis to help us tailor the product mix of our outlets in Malaysia to serve you better.

In order for our customer service officers to respond to your enquiries promptly, we may need personal information like your name, email address and telephone number.

When you register with us to receive updates of our latest products, we may need your personal information such as your address and email address so that we could update you promptly on our latest offerings.

When you participate in our promotional events, contests or lucky draws, we may request personal information so that we could identify you upon redemption of your entitlements or prizes. This personal information will only be used in the ways set out in this policy. By providing us with your personal information, you consent to us collecting, using and disclosing your personal information in the manner as described in this policy (not limited to subscription via forms/website).

We may collect information about your preferences when you browse our website through the use of 'cookies'. Cookies are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited. Information like the webpages that you have viewed and your login identity may be collected to improve your browsing experience on our website. However, if you do not like cookies, you may disable this function in your browser's 'Internet Options'.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes set out in this Privacy Policy.

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

We along with third-party vendors or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


We may use your personal information to contact you for marketing purpose from time to time. This may include mail, email and text messages. We are committed to send you only messages that we believe will interest you such as promotions, special offers and launch of new products. If you do not wish to receive such messages, you may opt out of these marketing messages at any time by calling our membership hotline, emailing us or selecting the unsubscribe link at the bottom of the messages sent to you. Our contact information is summarized in the 'Contact information' section below. We do not sell your personal information to any third party.

We may engage third party service providers to assist us in reaching out to you. In doing so, we will disclose your personal information to these service providers on a need-to-know basis. Access to your personal information will only be provided to them for the purpose of performing such functions. We will require these third party service providers to ensure that the personal information disclosed to them are kept confidential and secured. When required by law, we may disclose your personal information to the authorities when requested.


Your personal information is stored in our database. We are committed to providing high level of security and controls to protect your personal information against unauthorized access. Making sure your personal information is secured is very important to us. Your personal information is retained as long as the purpose for which it was collected remains and until it is no longer necessary for legal purpose. You may access and make amendments to your personal information by logging in to your personal account on our website. It is important to keep your password secured to avoid unauthorized access. Alternatively, you may update your personal information by calling, writing and emailing us using the options provided below.

You understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our websites, online services and apps; any transmission is at your own risk. Additionally, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.


Like many other websites, we use "cookies", which are files stored in your computer or mobile device by your web browser while browsing We use cookies to allow you to: navigate across pages of this website efficiently; remember your preferences; and to help us recognize you and generally improve your browsing experience when shopping with us.

You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.

6. Withdrawal of Consent, Access , Amendment or Deletion of Your Personal Data

6.1 You may at any time hereafter request for access to, request for amendment or deletion of your Personal Data (subject to payment of fees, if applicable), or limit the processing of your Personal Data by us, as the case may be, subject to the exceptions and restrictions as may be contained under the applicable law. If you wish to do so, please contact:

Popular Malaysia Customer Service Enquiry Hotline: 1 300 88 6336
Popular Malaysia Customer Service Email: [email protected]
Popular Online Malaysia Customer Service Enquiry Hotline: 03-8961 0048/03-8961 0131 /03-8964 1618
Popular Online Malaysia Customer Service Email: [email protected]
Address: 8 Jalan 7/118B, Desa Tun Razak, 56000 Kuala Lumpur, Malaysia.
Membership website:
Click on the ‘MY ACCOUNT’ go to ‘Account Information’ tab and follow instructions:
You may also contact us via the above contact details if you have any inquiries or complaints in respect of your Personal Data provided to us.

We will process such a request within a reasonable time. Your Personal Data will not be collected, used, or disclosed, except for compliance, regulatory, or other legal purposes.

Please note that we have the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law.

6.2 Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) working days for your withdrawal to be reflected in our systems. In the meantime, you may still receive marketing or promotional materials/communication from us. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with us.

6.3 Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf.

6.4 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide the Products and Services to you or administer any contractual relationship that is already in place, which in turn may result in the termination of any agreements that you have with us, resulting in you being in breach of your contractual obligations or undertakings. POPULAR’s legal rights and remedies in such event are expressly reserved.

6.5 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected or as required by applicable law.


Our website, including any other websites, products, services or mobile applications operated by us may, from time to time, contain links to external websites. We recommend that you read the Privacy policies of these external websites, as we are not responsible for the Privacy policies, content or security of any third-party websites linked to our websites.

Our website may use social plugins of the provider which normally record standard data relating to you and transfer the data to the server of the respective provider. You can find more detailed information concerning the scope, type and purpose of the data processing and your rights and settings options in order to protect your private sphere in the data protection notices of the respective provider. This can be accessed via their respective websites.


7.1 In the event you have any complaint, dispute, queries or you may at any time hereafter request for access to, or request for correction of your Personal Data, or limit the processing of your Personal Data by us, as the case may be, subject to the exceptions and restrictions as may be contained under the applicable law. If you wish to do so, please contact:

Popular Online Malaysia Customer Service Enquiry Hotline: 03-8961 0048/03-8961 0131 /03-8964 1618
Popular Online Malaysia Customer Service Email: [email protected]
Address: 8 Jalan 7/118B, Desa Tun Razak, 56000 Kuala Lumpur, Malaysia.
Membership website: /
Click on the ‘MY ACCOUNT’ go to ‘Account Information’ tab and follow instructions:

Please note that we have the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law.


We may amend/vary/revise this privacy policy from time to time and make available the updated policy on our website. Kindly be advised that you check this Policy regularly.


Updated as of January 2023

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