TERMS & CONDITIONS
1. WHAT IS PERSONAL INFORMATION
Personal information is any information about you that you have provided to us including but not limited to the following:
(b) Identity card/ birth certificate/ passport details
(c) Contact details (including telephone number and email address)
(d) Residential address
(e) Date of birth
(i) Marital status
(j) Education background
(l) Income level
(m) Name of school currently attending (students only)
(n) Parent's name (for student card applicants below the age of 16)
(o) Personal opinions from feedback and response to survey
2. WHERE WE COLLECT YOUR PERSONAL INFORMATION
In order for us to process your membership application, create your membership card and provide you with information about our promotions and latest product offerings, we may need your personal information such as name, address, telephone number and email address. We may also collect information such as your marital status, education background, occupation and income level for demographic analysis to help us tailor the product mix of our outlets in Malaysia to serve you better.
2.2 CUSTOMER SERVICE
In order for our customer service officers to respond to your enquiries promptly, we may need personal information like your name, email address and telephone number.
2.3 MAILING LIST
When you register with us to receive updates of our latest products, we may need your personal information such as your address and email address so that we could update you promptly on our latest offerings.
2.4 PROMOTIONAL EVENTS, CONTESTS AND LUCKY DRAWS
When you participate in our promotional events, contests or lucky draws, we may request personal information so that we could identify you upon redemption of your entitlements or prizes. This personal information will only be used in the ways set out in this policy. By providing us with your personal information, you consent to us collecting, using and disclosing your personal information in the manner as described in this policy (not limited to subscription via forms/website).
2.5 INFORMATION WE COLLECT AUTOMATICALLY
We may collect information about your preferences when you browse our website through the use of 'cookies'. Cookies are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited. Information like the webpages that you have viewed and your login identity may be collected to improve your browsing experience on our website. However, if you do not like cookies, you may disable this function in your browser's 'Internet Options'.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.
2.6 MARKETING / ADS
We along with third-party vendors or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
3. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We may use your personal information to contact you for marketing purpose from time to time. This may include mail, email and text messages. We are committed to send you only messages that we believe will interest you such as promotions, special offers and launch of new products. If you do not wish to receive such messages, you may opt out of these marketing messages at any time by calling our membership hotline, emailing us or selecting the unsubscribe link at the bottom of the messages sent to you. Our contact information is summarized in the 'Contact information' section below. We do not sell your personal information to any third party.
We may engage third party service providers to assist us in reaching out to you. In doing so, we will disclose your personal information to these service providers on a need-to-know basis. Access to your personal information will only be provided to them for the purpose of performing such functions. We will require these third party service providers to ensure that the personal information disclosed to them are kept confidential and secured. When required by law, we may disclose your personal information to the authorities when requested.
4. HOW WE STORE YOUR PERSONAL INFORMATION
Your personal information is stored in our database. We are committed to providing high level of security and controls to protect your personal information against unauthorized access. Making sure your personal information is secured is very important to us. Your personal information is retained as long as the purpose for which it was collected remains and until it is no longer necessary for legal purpose. You may access and make amendments to your personal information by logging in to your personal account on our website. It is important to keep your password secured to avoid unauthorized access. Alternatively, you may update your personal information by calling, writing and emailing us using the options provided below.
You understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our websites, online services and apps; any transmission is at your own risk. Additionally, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.
5. INFORMATION COLLECTED USING COOKIES
You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.
6. EXTERNAL LINKS AND SOCIAL PLUGINS
Our website, including any other websites, products, services or mobile applications operated by us may, from time to time, contain links to external websites. We recommend that you read the Privacy policies of these external websites, as we are not responsible for the Privacy policies, content or security of any third-party websites linked to our websites.
Our website may use social plugins of the provider which normally record standard data relating to you and transfer the data to the server of the respective provider. You can find more detailed information concerning the scope, type and purpose of the data processing and your rights and settings options in order to protect your private sphere in the data protection notices of the respective provider. This can be accessed via their respective websites.
7. CONTACT INFORMATION
7.1 In the event you have any complaint, dispute, queries or you may at any time hereafter request for access to, or request for correction of your Personal Data, or limit the processing of your Personal Data by us, as the case may be, subject to the exceptions and restrictions as may be contained under the applicable law. If you wish to do so, please contact:
Popular Online Malaysia Customer Service Enquiry Hotline: 03-8961 0048/03-8961 0131 /03-8964 1618
Popular Online Malaysia Customer Service Email: [email protected]
Address: 8 Jalan 7/118B, Desa Tun Razak, 56000 Kuala Lumpur, Malaysia.
Membership website: www.popular.com.my/popularcard.php / www.popularonline.com.my/popular-member.html
Click on the ‘MY ACCOUNT’ go to ‘Account Information’ tab and follow instructions: www.popularonline.com.my/default/customer/account/edit/
Please note that we have the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law.
Updated as of January 2023