• WHAT ARE THE AVAILABLE TYPES OF DELIVERY OPTIONS?
• DELIVERY FEES
|Shipping Method||Destination||Delivery Fee|
|Home Delivery||West Malaysia||Delivery fee starts from RM7* onwards|
|East Malaysia||Delivery fee starts from RM14* onwards|
|Store Pick-up||POPULAR Outlet(Malaysia)||FREE**|
*Delivery fees will be calculated according to parcel’s weight & quantity.
** Delivery for Store Pick-Up is only applicable to Malaysia Outlets.
|Shipping Method||Destination||50%* Rebate on Delivery Fee with|
|Home Delivery||West Malaysia||Purchase of RM100nett & above|
|East Malaysia||Purchase of RM140nett & above|
|Store Pick-up||POPULAR Outlet(Malaysia)||FREE*|
*The 50%* rebate delivery promotion period may be subjected to changes without prior notice.
The purchase amount for 50%* rebate on delivery fee will be subjected to changes during promotion period (eg: POPULAR Online Anniversary/Birthday Sale, MyCyberSale, 11.11, 12.12 promotion)
*Terms & conditions apply.
• HOW LONG WILL I NEED TO WAIT FOR MY ORDER TO REACH ME?
|Destination||Shipping Method||Delivery Lead Time*|
|West Malaysia||Home Delivery(By Courier)||2-3 working days|
|Store Pickup||2-7 working days|
|East Malaysia||Home Delivery(By Sea Freight)||25-35 working days|
|Store Pickup(By Sea Freight)||25-35 working days|
|Malaysia||26 working Days|
|Taiwan||24 working Days|
|China||60 working Days|
|Hong Kong||65 working Days|
* For [Without Stock] items. POPULAR Online will place the order with the respective vendor from the country of origin. However, items could be [Out of print] or may not be able to be provided by vendors, which will result in the Sales Order being cancelled / refunded accordingly.
* For orders consisting of both [With Stock] & [Without Stock] items, delivery lead time will be calculated based whichever items require a longer lead time.
E.g. A Sales Order with 3 Items, 1 with stock (3 working days), 2 without stock – 1 from Taiwan (24 working days) and 1 from China (60 working days). The estimated delivery lead time for this Sales Order is [60 working days].
• CAN I REQUEST TO SEPARATE MY SHIPPING IF MY ORDER HAS BOTH STATUS [IN STOCK] AND [OUT OF STOCK] ITEM?
If you wish to get the [In Stock] item first, we recommend you separate the [In Stock] and [Out of Stock] items, so that we can process the ‘in-stock’ order first.
• CAN MY ORDER SHIP TO OTHER COUNTRIES?
• DO YOU HAVE A PURCHASE LIMIT FOR STORE PICK-UPS?
• IS THERE A TIME LIMIT FOR STORE PICK-UPS? CAN I REQUEST A RE-DELIVERY?
• HOW DO I CHANGE MY SHIPPING ADDRESS?
Step 2: Fill in the relevant information and click "Use this address"
Step 2: Fill in the relevant information and click "Save Address"
• WHAT IF I NOTICE I HAVE WRONGLY KEYED-IN MY DELIVERY ADDRESS AFTER COMPLETING MY ORDER?
• IF MY ORDER CONSISTS OF [IN STOCK] AND [Backorder] ITEMS, CAN I GET THE [IN-STOCK] ITEMS FIRST?
If you wish to get the In-Stock item first, we recommend you separate the [In Stock] and [Backorder] items; so that we can process the ‘in-stock’ order first.
• I HAVE MADE MY PURCHASE ONLINE, YET I SEE THE SAME BOOK(S) / ITEM(S) AVAILABLE IN YOUR PHYSICAL STORES. CAN I COLLECT IT AT THE PHYSICAL STORE?
• HOW DO I TRACK MY ORDER?
You can also go to [My Order] to check your order status. Alternatively Or, you may contact our POPULAR Online Customer Service team via “ Contact Us” to check with our staff.
• HOW DO I KNOW THAT MY ITEM HAS BEEN SHIPPED AND HAS ARRIVED AT THE POPULAR RETAIL STORE?
• WHAT SHOULD I DO WHEN THE STORE I SELECTED AS THE PICK-UP POINT HAS CLOSED DOWN OR IS TEMPORARILY SHUTTERED?
• WHY CAN’T I FIND THE DESIRED STORE FOR STORE PICK-UP?
Please contact our POPULAR Online customer service team via “Contact Us” . We will check and verify with the pertinent store about your parcel’s status.
* As your parcel is fully paid for upon collection, for your protection and to ensure a genuine collection, please present your shipping notice and identification card as part of the collection verification process, when you visit the pertinent outlet for your collection.